The Company

Quality Training Systems has provided training and performance support services for electric utilities, since 1997. The company's primary focus is the design and development of system operator training programs to satisfy the requirements of NERC standard PER-005.

Our flagship product, Quality Training Database, has been developed over the past several years to assist trainers and managers to organize and track training records: everything from Job and Task Analysis (JTA) data through CEHs needed for recertification.. The Database includes a generic task list and catalog of learning objectives that provide a uniquely valuable starting point for any company starting to develop its own JTA.

Business Strategy

Quality Training Systems maintains a small core staff. Our business strategy is to team with other companies and consultants to ensure we always have the best combination of experience and expertise required for each project. For any given project we bring together, as needed, experts in system operations, substation equipment, instructional design, operator training simulators, procedure development, technical writing, and more.

This method of working gives us the ability to meet the needs of our customers, in the most cost-effective manner.

Personnel

Principal Consultant and President, Sarah Lutterodt, Ph.D. led the industry in applying the Systems Approach to Training to the design and development of system operator training programs.

During her more than 20 years working for the industry, she has completed JTAs and designed training programs for control room positions at close to 40 companies. This long experience was applied in developing the Quality Training Database

The core support staff include:

Stefanie Pressl, M.S. helps QTS clients bring their training programs into compliance with NERC PER standards, and increases their ability to prepare for NERC audits. Stefanie also consults with clients on how to most effectively use QTS software to prepare for audits, leading on-site Quality Training Database™ workshops at client locations, or working with individuals in customized one-on-one sessions.

Carolyn Zimmerman has been providing training and documentation services to the electric utility industry since 1982. In the training arena, she conducts job/task analyses, designs training programs, develops training materials, and conducts writing courses. She also designs and develops a wide variety of technical documentation including operating and administrative procedures, major corporate programs, and user manuals.

Paul Steinberger draws on his 30 years of experience in a variety of utility training and management positions to lend advice and counsel to clients, helping them achieve and maintain compliance with NERC PER regulations. In supporting the Quality Training Systems team, Paul is the "voice of experience"; ensuring QTS clients receive the benefit of technical knowledge and experience of system operations that come from decades on the job.

Debbie Marcin has provided senior administrative and software support services for Quality Training Systems for more than 8 years. Debbie helps in planning conferences and training events for Quality Training Systems and for our clients, and assists clients with Quality Training Database installation and problem resolution.

Tamara Wierks, M.S., recently obtained her NERC certification and is the newest member of our team. She uses the skills and knowledge obtained in the process of preparing for the NERC certification to help QTS clients develop their task and step lists. Tamara also co-facilitates Quality Training Database™ workshops, and provides technical writing and development support for any of our large scale client-projects.